Digital Public Administration and Services

Digital Public Administration and Services

6B04103

The educational programme “Digital Public Administration and Services” is devoted to teaching students to implement digital technologies and platform solutions in the areas of public administration and public services, including for the benefit of the population and small and medium-sized businesses, including individual entrepreneurs. Key aspects are the development of new products and digital public services, strategic management of the service model of digitalisation, business intelligence, open innovation and platform solutions. The object of the research is the new process of product development and public services. This includes processes of cooperation with and knowledge sharing with different stakeholder groups.

The Digital Public Services Officer is a specialist who identifies innovative solutions for the implementation of the government strategy and forms the business requirements for the development of new products and services, advises and instructs projects, accompanies the launch of products and services and monitors their quality, analyses the market, promotes products and services, manages customer expectations and ensures customer satisfaction, calculates investment efficiency and carries out financial analysis, presents products and services at various.

Profile subjects: mathematics + geography

The goal of the EP

Training of highly qualified competitive specialists in “Digital Public Administration and Services”, managing the development of digitalization of public services and re-engineering of business processes of the state apparatus for their subsequent digitalization, as well as management of innovative IT products and services based on platform solutions.

Objectives of the EP

To develop the learner's general competences, which include the ability for self-realisation, self-development, communication, social and ethical responsibility for the decisions made, etc.
To develop basic competencies, including the ability to analyze and re-engineer business processes and regulatory documents, conduct economic analysis and evaluate the effectiveness of implemented digitalization solutions, plan and budget, etc.
Build the learner's professional competencies, including the ability to develop a plan and program for organizing the development, design and follow-up of government products and services, to collect, analyze, develop and formalize business requirements, select and provide an appropriate business case for the implementation technologies (digitalization) of government products and services.

6В04 – Business, Management and Law

Education code and classification

044 – Business and Management

Education Programs Group

041 – Business and Management

Code and classification of training directions

The list of competencies and the results of the educational program

The list of competencies of the educational program

ОК1. Have the necessary knowledge of information technology and general disciplines and understand the possibility of their application in the field of information technology
ОК2. Know the principles of data processing, analysis and presentation and be able to use them for detail in different areas
ОК3. Ability to analyse the requirements of the subject area, the possibility of building or upgrading information technology while justifying the results of the analysis using research methods and modelling tools
ОК4. The ability to be competent in the choice of ICT and mathematical modelling methods to solve specific engineering problems, the ability to be prepared to identify the natural scientific nature of the problems encountered in the professional activity and the ability to engage the appropriate mathematical apparatus to solve them
ПК 1. The ability to find (choose) optimal solutions in the development of new products, taking into account quality, cost, timing, competitiveness and environmental safety requirements
ПК 2. Understanding the architecture of information systems
ПК3. Ability to apply theories and methods of public administration and digital services, theoretical and applied IT management, management systems and strategies, quality management of innovative digital projects
ПК4. Ability to solve professional problems on the basis of the history and philosophy of innovation, mathematical methods and models for IT innovation management, computer technology in the field of innovation
ПК5. Ability to form and develop communicative skills and competences in the field of organisation, planning and management of production, ability to apply acquired knowledge to comprehend environmental reality, ability to generalise, analyse, forecast when setting goals in professional sphere and choose ways of their achievement with application of scientific research methodology
ПК6. The ability to develop a plan and programme for organising the development of a digital product
ПК7. Ability to conduct feasibility studies for innovative digital projects and services
ПК8. Ability to apply theory and methods of mathematics to construct qualitative and quantitative models of objects and processes in the natural sciences, ability to select and apply suitable equipment, tools and research methods to solve problems in a chosen subject area, ability to set up and adjust software and hardware systems, ability to interface hardware and software in information and automated systems.

Learning Outcomes

Р 1 Be able to analyse independently the processes and phenomena taking place in modern society; be able to formulate his/her ideas correctly and reasonably in oral and written form; use the learned knowledge in specific situations Master the alternative, new and/or innovative approaches to solving professional problems
Р 2 Have knowledge of Kazakh/Russian and foreign language at a level that enables basic speech activities; different ways of oral and written communication; skills to respond appropriately in situations of domestic, academic and professional communication.
Р 3 Ability to organise the work of the project team to achieve the set objective, to find and make managerial decisions, to evaluate the quality and performance of the work, the costs and the results of the team’s activities
Р 4 Able to analyse and make proposals for the formation and improvement of the marketing service; justify proposals for the formation of product, price, sales and communication policy of innovative companies; have the skills to conduct marketing research on the market of high-tech products, their promotion
Р 5 Be able to select, justify and apply different mathematical and statistical methods to solve management problems; to use a systematic approach to the process of quantitative analysis of information to make management decisions; has skills of statistical analysis of information in making management decisions, construction of probability-statistical models by adapting them to specific management problems, skills of drawing up the results of information and analytical work
Р 6 Have knowledge of financial management methods for asset valuation, project investment decisions, financing decisions, financial risk analysis and mitigation methods; tools for evaluating the efficiency of investment projects; skills for preparing financial plans.
Р 7 To be able to correctly identify the essence and content of the processes of governance, leadership, entrepreneurship and management; to analyse the internal and external environment of the object of management, social and psychological factors; to establish communication and decision-making processes; to choose an effective leadership style and leadership, methods for managing groups, conflicts, stress; to organise communication and interaction at enterprises; to use models and methods for rational problem solving; skills of quantitative and quality
Р 8 Know the theoretical foundations of public administration, information technology, basics of digital product development, software, object-oriented programming; human-computer interaction issues; software development project management and software developer management; be able to identify innovative solutions; plan IT projects; generate business requirements; have problem solving skills, professional communication and behaviour, design construction skills; create a healthy working climate
Р 9 The ability to critically analyse contemporary problems of public digital governance, IT management, to set objectives and develop a research programme, to choose appropriate methods for solving experimental and theoretical problems, to interpret, present and apply the results obtained.
Р 10 Be able to apply the terminology, vocabulary and main categories of the theory of public administration, entrepreneurship and economics; apply entrepreneurial approaches, concepts and methods to your own business idea; develop the strategy and tactics of the enterprise; use staff motivation methods and different leadership styles; make decisions in the field of attracting customers and investors, organizing labor and the production process; planning and use of resources and formation of business results; negotiating; creating a project team; drawing up a business plan

Assessment of learning outcomes

№	Exam form	Recommended ratio, %
1	Computer testing	20
2	Written	10
3	Oral	5
4	Project	30
5	Practical	30
6	Comprehensive	5

Course Curriculum

Cycle of basic disciplines

University component

Introduction to C++ Programming

The course is designed to study programming, debugging and implementing tasks.
The principles of operation of network technologies, access to local and remote network resources, programs using the C ++ language are analyzed.

Business Process Engineering

The course provides students with the knowledge to understand existing or future business processes, describe them formally, develop new business processes, and identify improvements. Students will learn how to develop a digital process twin and how to model digital processing and IT systems to form a consistent information supply chain for a process.

System database management

A specialized program (usually a set of programs) is being studied, designed to organize and maintain a database

Research methods and tools

The course aims at acquiring students a broad understanding of research methodology, including theory of science and qualitative and quantitative methods, as well as enhancing students’ skills to critically read scientific literature and develop a research proposal for a thesis project. By the end of this course, students should be competent in planning, conducting, evaluating, and presenting a research project.

Quality Management

An idea of the quality and the concept of project quality is given. General concepts of project quality management are studied; evolution of quality management forms: quality systems and development of quality management systems for projects abroad. The process and content of project quality management and the general functions of project quality management are considered.

Accounting and financial management

The course focuses on accounting skills, concepts and principles that students can apply to the analysis of financial statements and various models of the functioning of fintech companies, includes topics covering various aspects of not only evaluating the effectiveness of fintech projects, but also their integration necessary for making decisions for various types of IT enterprises

Cycle of basic disciplines

Elective component

Design Thinking

The course explores the concepts of design thinking: a powerful problem-solving process that involves understanding customer needs on a deeper level. The course includes the basics of design thinking, empathy to understand the problem, ideas and proper communication, prototyping and user validation along with the questions that arise will also make you an expert in business strategy and innovation, which will allow you to manage the culture of design thinking on workplace

Regulation and the digital economy

This course explores new forms and areas of government intervention to regulate the digital economy, with a focus on economics-based approaches to regulation. Standard and modern approaches to regulating the digital economy are being studied in connection with changing innovations, the worldwide presence of Internet players, and vice versa, the emergence of digital tools that can promote self-organization and reduce the need for regulation.

Theory of Government and Rights

The subject of the theory of state and law (jurisprudence) is the objective patterns of formation and development of state-legal relations. This module deals with philosophy of law, general theory of law, theory of law, jurisprudence, sociology of law, encyclopedia of law. The theory of the state as a science uses the following methods aimed at understanding its subject: analysis, synthesis, dialectics, comparison. Comparative law plays a significant role: it studies the legal experience of different countries, the legal map of the world

Data and algorithms for public policy

The course provides students with an understanding of how data and algorithms affect public policy (from design to implementation and evaluation), how to measure their impact, and how to mitigate risk by holding these systems accountable by design. Data and algorithms are increasingly being used by governments to develop and implement public policies. However, despite their power, these tools create a number of problems for individuals and society.

Strategic Management

The course examines strategic management – the constant planning, monitoring, analysis and evaluation of everything that an organization needs to achieve its goals and objectives. Skills are formed in assessing, finding management strategies and identifying solutions at the highest level for companies of any size

Digital Service Management

This course provides a holistic Digital Service Management (DSM) solution to help students securely manage an expanding technology space, from on-premises applications and processes to multi-vendor cloud solutions. The ability to manage services develops as an important link between the goals of the organization and the ability of employees to perform work; digital transformation will strengthen this connection with innovative tools, smarter ways of working and, above all, more efficient and less labor-intensive management.

Data-driven service innovation

This module provides a systematic overview of the integration of data and analytics as an analytical unit in the field of innovation in the service sector – the so-called data-driven service innovation (DDSI). The theoretical basis of analytics is being studied; describes the various operational roles of data analytics for service innovation and their contribution to the body of DDSI knowledge that researchers can use to describe and locate their current and future research endeavors in this vast field

Knowledge Management

This module promotes experiential and reflective learning in knowledge management. Classes will follow the same format as an interactive lecture introducing concepts and frameworks that will then be applied to specific topics or case studies in the form of discussions, debates, role plays and other forms of practical approaches.

Project Management

The course will teach you how to use project management tools at various stages of the project life cycle, to make a qualitative and quantitative assessment of project risks, to determine the effectiveness of the project

IT Law

The course will introduce students to information systems for active use in law-making, law enforcement and law enforcement activities; forms the knowledge and practical skills necessary to manage legal processes in companies and departments

IT Operations Management

The course covers the latest and most advanced technical, managerial and operational methods for managing successful, efficient and effective IT organizations, as well as trends in digital technologies, IT systems, IT operations and management.

IT Governance and Audit

The course introduces the structure and content of the holistic COBIT 2019 methodology and trains students in practical skills for implementing COBIT 2019; introduces the principles of methodology, approach to leadership and management related to IT; gives recommendations on the implementation of an IT management system adapted to specific conditions, assessing both processes and other components of the IT management system

Industrial Practice

Industrial Practice of students

Pre-graduation practice

The course presents the collection and analysis of materials for writing a graduation project

Writing and defending a thesis (project) and passing a comprehensive exam

A graduation project is a final qualifying scientific work, which is a generalization of the results of an independent study by a student of one of the urgent problems of a particular specialty in the relevant branch of science, which has internal unity and reflects the course and results of the development of the chosen topic.

Business Analysis

This course explores the fundamental principles of business analysis applicable to projects of any size in a flexible and traditional business environment; explores the best practices, tools, and methods available to help business analysts achieve project goals and deliver business value. Reviews facilitation techniques and modeling approaches; business analysis planning and monitoring, and requirements clarification documentation. Learns Agile and Lean approaches to problem setting, strategic and tactical analysis, principles of design thinking and decision evaluation methods in accordance with the industry standard A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), published by the International Institute of Business Analysis® ( IIBA®)

Business Relationship Management

The course provides the key knowledge necessary for the highly effective work of BRM. As businesses are experiencing an unprecedented pace of information technology change in today’s high-tech digital world, the course explores the processes of business relationship management and relationship managers (BRM) to achieve successful business outcomes.

Enterprise IT Architecture

This TOGAF tutorial introduces students to how to use the TOGAF standard to develop enterprise architecture; how to manage the development and use of enterprise architecture to improve the organization. A comprehensive and adaptable methodology for developing enterprise architecture is being studied: Enterprise IT Architecture, “The Open Group Architecture Framework” and “TOGAF”

Business Intelligence

The content of the course is aimed at studying by students the basic and initial competencies of a business analyst: data collection; deep data analysis; descriptive analytics; visualization and reporting.

Software testing management

The course is designed to study the basics of testing and software quality assurance, which are a mandatory step in the development of any software system. We study different methods of testing software systems in the development of real systems

Change Management

The course is designed to provide students with a scientific understanding of the relevant underlying mechanisms of the digital change process. Through a practical example, learns how to manage digital change in a specific context by implementing change projects

IT Risk Management

The course covers the area of risk management in the context of a project; contains the basic theories and concepts of risk management applicable to project environments, including planning, preparing, and responding to project risks; considers the areas of risk identification, assessment, monitoring and control. As part of this course, students will be introduced to the methods of qualitative and quantitative risk analysis

Information Security Essentials

The course is designed to study the basics of information security with an emphasis on software security

The cycle of general education disciplines

Mandatory component

Modern history of Kazakhstan

The course examines the modern history of Kazakhstan as part of the history of humanity, the history of Eurasia and Central Asia. The modern history of Kazakhstan is considered as an integral historical event with the study of phenomena, facts, processes, where the historical patterns occurring on the territory of the Great Steppe in the twentieth century and up to the present day are revealed

Philosophy

The object of the discipline is philosophy as a special form of spiritual occupation in its cultural and historical development and modern sounding. The main directions and problems of world and domestic philosophy are studied. Philosophy as a special form of cognition of the world, creating a system of cognition of general principles and foundations of human life, about the essential characteristics of human relations to nature, society and spiritual life, in all its main direction

Introduction to Leadership

This Introduction to Leadership course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership.
Coaching techniques are reviewed, referring to the commonly used GROW model. How can a leader develop their team, using the four stage model of ‘Forming, Storming, Norming and Performing’ and how can they develop skills and techniques for different teams with varying needs

Kazakh (Russian) language

The course occupies a special place in the system of bachelor training with engineering education. For engineering students, the study of professional Kazakh/Russian is not only an enhancement of the skills and abilities acquired at school, but also a means of mastering the future profession with a focus on writing and reasoned oral speech allowing for effective communication

Information and Communication Technology

The course covers the study of modern information technology, including methods and tools for communication of people in ordinary and professional life through the use of information technology. These technologies are studied in relation to the retrieval, collection, storage, processing and dissemination of information

Module of social-political education: Political science

The course focuses on general political knowledge for ICT professions. It includes political awareness, improving one’s political outlook and communicative competences. Political knowledge learning is communicative, interactive, student-centred, outcome-oriented and relies heavily on students’ independent work

Module of social-political education: Sociology

The course includes knowledge of sociological subject areas, research methods and directions. The course will discuss in detail the main sociological theories and the most effective ways of gaining in-depth knowledge of various aspects of our modern society. The particular importance of this course for students is to develop the sociological imagination, to understand the basic concepts of sociology as a science

Module of social-political education: Psychology

The course presents psychology in a broad educational and social context. The knowledge, skills and abilities acquired and developed as a result of the course content enable students to apply them in practice, in various spheres of life activities: personal, family, professional, business, social, in work with people – representatives of different social groups and age categories

Module of social-political education: Cultural studies

The course will help to provide a foundation in the full range of social sciences and humanities, as well as supplement general courses in history and philosophy. The course includes such topics as morphology, semiotics, anatomy of culture; Nomadic culture of Kazakhstan, cultural heritage of proto-Turks, medieval culture of Central Asia, formation of Kazakh culture, Kazakh culture in the context of globalisation, cultural policy of Kazakhstan, etc.

Physical Culture

The course is dedicated to the formation of personal physical culture and the ability to use various means of physical culture for the preservation and promotion of health.

The cycle of general education disciplines

Component of choice

Technological Enterpreneurship

The course is devoted to the study of the principles and methods of organization, planning and control at the enterprise, the economic analysis of the production process and the evaluation of its results, the organization and control of the production process, the business plan of the graduation project. Entrepreneurial skills and leadership qualities are studied

Mathematical analysis

The course introduces students to important branches of calculus and its applications in computer science. During the educational process, students should familiarize themselves with and be able to apply mathematical methods and tools to solve various applied problems. Moreover, they will learn the fundamental methods of studying infinitesimal variables using analysis based on the theory of differential and integral calculations.

Management

The course examines the management of an organization. Management includes the activities of developing an organization’s strategy and coordinating the efforts of its employees (or volunteers) to achieve its goals through the use of available resources such as financial, natural, technological and human resources. The term “management” can also refer to those people who run an organization.

Public Administration

Students will become familiar with the main theories, principles, tools and methods of modern public administration, their rationale, and their intended and unintended consequences. We will also look at leading examples of digital innovation in the public sector and issues such as risk management. In the classroom, students will be able to dive deeper into specific cases and use examples. By the end of the course, students will have a solid understanding of how government works in the real world – and what the frontiers of effective digital government look like today

Microeconomics

Microeconomics as an academic discipline provides students with knowledge in the main sections of microeconomics: consumer behavior, producer behavior, market structures, general equilibrium, welfare economics, asymmetric information theory

Macroeconomics

The subject and methods of macroeconomics are studied; macroeconomic indicators and their relationship; general macroeconomic equilibrium. Models AD-A and IS-LM are considered; monetary and fiscal policy; capital accumulation and economic growth. Knowledge about the state budget and its structure is acquired; public debt and how to finance it; about the monetary system and the exchange rate. Ideas about international trade and politics are formed

Theory of Probability and Mathematical Statistics

The course studies the statistical analysis of various mathematical models, information; ways to analyze data and use advanced mathematics

Organizational Dynamics: Systems Thinking in the Digital Age

This module is about using information to make decisions that allow you to effectively manage an organization. Provides a set of systemic tools for individuals and management teams to help improve thinking about organizational change and policy interventions, and thus build and guide organizations of all types

Educational practice

The course is designed to study the basics of management in information technology

Digital Public Administration and Services