Digital Public Administration and Services

7M04102 «Digital Public Administration and Services»

Educational program 7M04102 “Digital Public Administration and Services” provides training of specialists for the digital state, familiar with the processes of digitalization in public administration, who have higher requirements both to their professional and intellectual and general cultural level. As a result of master’s program “Digital Public Administration and Services” students will acquire knowledge of scientific disciplines applicable to the challenges of digital transformation in public administration, public sector economics and finance, development of information society.


Admission Committee

(7172) 64-57-10

Mon-Fri 9:00 – 18:00

Classifier of directions

  • Group of educational programs: M072 Management and administration
  • Educational program «Digital Public Administration and Services»
  • Awarded academic degree: Master of Science in the educational program "Business and Administration"

Scientific and pedagogical direction - 2 years

Purpose of the educational program

Training of digital transformation leaders and a new generation of public administrators capable of digitalizing public services, business processes, and managing digital state systems to operate effectively in the digital transformation of the economy and the development of the information society.  

Objectives of the educational program

  1. To train highly qualified scientific and applied specialists in the area of digitalisation of public services, service model of digitalisation of the state apparatus and application of the acquired knowledge in various sectors of the economy.
  2. To equip students with fundamental concepts, theories and approaches to digitalisation;
  3. Be able to apply the theoretical and practical knowledge gained in solving practical problems in information and communication technology and interdisciplinary fields, and successfully carry out management and research activities.
  4. Be able to carry out research work related to the objects of professional activity and analyse existing algorithms, models and methods of digitalisation of the state apparatus, as well as general concepts, theory and approaches to digitalisation;
  5. Know research methods and have the skills to conduct research and systems analysis to solve complex technical problems and apply the results of the analysis to best optimise public administration processes.
  6. Have an understanding of current trends in the digitalisation of public administration and public life;
  7. Know and apply the knowledge of pedagogy and psychology of higher education required in their professional teaching activities, as well as give the ability to use interactive teaching methods to improve the accessibility of presentation and materials;
  8. To be competent in optimising public administration processes so that when dealing with information the required result is obtained in a minimum number of iterations and the required computing resources;
  9. Be able to summarise the results of research and analytical work in the form of a thesis, scientific articles and reports at scientific and technical conferences, and provide assistance in writing academic reports, policy briefs and other.

List of competencies

Learning Outcomes

LО1: Applies the role of historical-philosophical and spiritual processes in contemporary society, approaches to solving problems arising in the course of research activities .

LО2: Has sufficient academic language skills for professional information and sufficient communication skills for interpersonal communication, using general, business and professional vocabulary for specific purposes, business meetings and negotiations, project management at national and international level.

LО3: Applies basic principles, methodology and didactics, designs and organizes the content management process using modern educational and communication technologies.

LО4: Applies the main provisions of the state and law and the laws of state management activities, taking into account the specifics of the use of e-government, which underlies the effective digital government of the state.

LО5: Has the methods, legal principles and legal culture of modern management of innovation projects and digitalization, flexible approaches and tools for digitalization and management of digitalization projects, organisational and legal solutions and organizational and legal transformations in the management of digitalization projects

LО6: Uses project management tools and techniques, procedures for project structuring, project costing, project time and cost management, project progress monitoring, project scheduling.

LО7: Has a basic understanding of programme and portfolio management.

LО8: Applies business intelligence tools, research and analysis of business models and products in order to streamline the business administration of innovative projects.

LО9: Diagnoses and evaluates the cost of projects; improves technological processes to manage the cost of the project.

LО10: Uses software products to perform e-government management tasks using modern approaches in the use of information technology systems integrated in project management

LО11: Has skills in managing and developing digital transformation project management team

Requirements for evaluating learning outcomes


Exam form

Recommended weight, %


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Course Curriculum

The cycle of basic disciplines

University component

Foreign language (professional)

The aim of professionally oriented English is to develop professional competences of specialists; to form foreign language professionally oriented communicative competence of undergraduates, allowing them to integrate into the international professional environment and to use professional English as a means of intercultural and professional communication.

Psychology of management

The content of the course is aimed at the study of basic categories, basic concepts, directions, problems of general psychology and the possibility of their practical solution. The course “Psychology of management” has a practical character and is aimed at determining the priority of the studied problems: psychology of personality and activity of a manager, leadership, management and managerial communication, mechanisms of motivation and study of group interaction processes, etc. In addition to the theoretical and methodological part, the study of the discipline has a pronounced practical orientation and in many ways complements the courses in organizational psychology and social psychology.

History and philosophy of science

The course aims to provide the Master”s student with knowledge about the properties of science as a form of cognition and as a socio-cultural phenomenon in its historical development. During the course, the Master”s student studies both the problems of philosophical comprehension of science in general and the specificity of the problems of the biological branch of scientific cognition. The importance of the course is due to the fact that the training in the framework of the master”s degree personnel, capable of independent research activities, requires a deep and multifaceted understanding of the philosophy of biological cognition on the basis of ideas about the general essence of the phenomenon of science. The course is aimed at formation of systematic natural-science ideas of interaction of a human being with natural environment, at formation of ability to apply theoretical knowledge for their harmonization

Pedagogy of higher education

The purpose of the discipline “Pedagogy of Higher Education” is to provide students with knowledge of theoretical foundations of pedagogical theory and pedagogical skills, management of educational process for teaching in higher education, to provide insight into the basic categories of pedagogy, the place, role and significance of higher education in the system of sciences about a person and in practical activities of the teacher, to form an understanding of the basic principles of modern pedagogy and methodical approaches to solving the pedagogical problems of higher education.

Teaching practice

The main objective of the teaching practice is for the student to acquire the skills of pedagogical and methodological work, to form and develop the professional skills of a teacher.

The cycle of basic disciplines

Elective component

Programme and Portfolio Management

This course enhances the manageability and attractiveness of projects and the portfolio as a whole by changing the parameters of projects within programmes and the portfolio, which requires the development of management guidelines for project transformation

Project Management

The discipline focuses on modern concepts, methods and tools of project management with the aim of applying them in further practical activities to solve problems in project planning and implementation

Conflict Management

This course aims to explore the nature and nature of disputes and tense situations. The course will cover different strategies for dealing with conflict situations as well as ways of preventing conflict: dealing with different people, types of conflict, conflict resolution and management.

Human Resource Management

The discipline focuses on the state and trends of the labour market and human resources; it explores conceptual approaches and aspects of human resources work, the place and role of human resources in organisational management and its relationship to the company”s strategic objectives; modern HRM technologies in real business practices.

Economic Evaluation of Digitalisation Projects

The course is designed to explore the basic concepts of a software product for cost-effectiveness analysis of projects in various sectors. The course content focuses on the basic functionality of the software: to work effectively with basic documents, to edit existing input data and to analyse the economic results obtained.

Financial Analysis of Digitalisation Projects

This discipline covers the analysis of the financial and economic activities of an organisation, including on projects, and consists of an in-depth study of financial analysis in project management in public administration and services. The discipline will explore the characteristics of different economies and their impact on the financial analysis of digitalisation projects.

Research Methodology

The course aims to equip undergraduate students with a broad understanding of research methodology, critical reading of the scientific literature and the development of research tools.

Introduction to Research

This discipline is designed to strengthen master’s degree students’ scientific and cross-cutting skills, especially in relation to scientific research and communication in an English language environment. The discipline covers several areas of science skills, including science communication and presentation skills, science theory, scientific methodology, and teamwork skills.

The cycle of profiling disciplines

University component

Public Policy and e-Government

The course covers contemporary concepts of public policy and public services. The course examines the interaction between the public and private sectors with a focus on e-government, ICT technologies, community values and social engagement. The activation paradigm towards co-governance and co-creation of public services; challenges, roles and competencies of public servants in the e-government era; citizens as co-producers and consumers (voice, choice and loyalty); opportunities (empowerment) and threats (digital divide, diffusion of publicity) of co-governance are also addressed. Technologies for public services created by Taylor; social learning and feedback mechanisms in e-government technologies will be presented.

Design Thinking

The course aims to help students gain a deeper understanding of the problems for which they would like to develop solutions. Students will learn the tools needed to look critically at the world and identify opportunities for solutions and innovation. By studying, recording and understanding people””s actions, thoughts and feelings, students will arrive at solid problem formulations that can be used as input for prototyping.

Research practice

The objectives of the research practice are to ensure the continuity and consistency of master”s students mastering the skills of professional activity in accordance with the requirements to the level of training of graduates, the formation of professional competencies of students in the training direction “Digital Public Administration and Services”, specialty Project Management and preparation of the final structure of the graduate qualification work – master”s thesis.

Project Management Models and Methods

The aim of this course is to form a system of theoretical knowledge and practical skills for solving problems arising in project management in various areas of economic activity; to form skills and methods of project management based on modern standards.

Collaborative Design of Software Systems

The course forms the basis for the informed adoption of collaborative strategies as methods of creating effective, engaging, sustainable and responsible socio-technical systems. Builds an empirical understanding of the life cycle of socio-technical systems that meet the challenges of modern management.

Information and Data Science Theories and Methodologies

The course content aims to explore knowledge of theories, approaches and models of information and data science, current trends and directions of research. Analysis of theoretical approaches, research strategies and methods in the context of information and data science research. Examines the nature of information and data science and its conceptual structure and methodology. Theories, metatheories and models of information and data science. Current trends and trends in information and data science research. Main paradigms, theories and models in information and data science research. Applied research methods, research strategies, studies and researchers. Areas and topics of research.

Content and project cost management

The subject of the discipline is to equip undergraduates with the skills to solve practical economic and technical problems of project and programme management in business structures in various sectors of the economy

IT tools for Project Management

This course gives an overview of programmes (applications) for achieving high performance goals in project management; achieving high quality projects by using specific tools and software.

The cycle of profiling disciplines

Elective component

Legal Aspects of Digitalisation

The aim of this course is to provide an overview and understanding of the basic principles of e-governance from a legal and policy perspective; areas of legal regulation and e-governance legislation (which are related to e-governance); what regulation is needed for e-governance, which bodies implement it, by which instruments (laws, regulations, licences, decisions); what changes in law and legal policy are needed to implement or/and develop e-governance.

Social Innovation and Digital Transformation of Society

The discipline provides an introduction to social co-creation innovations and living laboratories as platforms to support them. Trainees will be able to develop their competences in the innovative development of social services and social enterprises. Modern methods of co-creation of social innovations are explored, focusing on living laboratories as platforms to support them. Social innovation – a solution to a social problem that is more effective, efficient and sustainable than existing solutions; value for society rather than for business; involving groups of citizens in interconnected processes

Security and Privacy

The aim of the course is to provide students with the tools to explore a sociotechnical approach to security, privacy and trust. Students will explore the concept of technical needs as well as current social needs in the areas of security, privacy and trust. The course uses theoretical and empirical examples to emphasise the importance of addressing security, privacy and trust; a sociotechnical model of trust to understand the various factors affecting trust.

Data-driven Decision-making and Change Management

This course teaches the concepts of knowledge management and strategic planning in the context of organisational change and in-depth exploration of data-driven decision-making in various leadership functions, including strategic planning and resource allocation in different organisations and institutions. The course explores models, tools, techniques and theory of data-driven decision-making that can improve the quality of management decisions through case studies. The course will explore how decisions and strategies are developed and how tacit or explicit knowledge can be identified, captured, structured, evaluated and disseminated for effective use. This course therefore provides an introduction to the theoretical and practical applications of data-driven decision-making and planning for change agents in organizations.

Data Analytics in R Language

The subject of the discipline is the study of the statistical programming language and computing environment R. To develop practical skills in managing, describing, visualizing and modelling data in R. Creating prerequisites for the use of R language and programming functionality to solve various research problems.

Data Collection, Storage and Processing

This course will introduce the processes involved in retrieving, storing, transmitting, processing and using information, which are called information processes. The concepts of information retrieval, information collection, communication channels, encoders and decoders, cryptology, information processing, information use, information protection will be explored..

Systems and Storage Models

This course provides a conceptual introduction to the expression and communication of business requirements. It illustrates the nature of data, the business rules governing data and how data will be organised in a database: database types and storage conditions.

Development of Public e-Services

This course introduces modern concepts of public policies and services, public-private interaction with a focus on e-government, ICT technology, community values and social engagement. An activation paradigm towards shared governance and co-creation of public services. Tasks, roles and competencies of public servants in the era of e-government. Citizens as co-producers and consumers (voice, choice and loyalty); opportunities (empowerment) and threats (digital divide, proliferation of publicity) of co-management. Technologies for designing public services and feedback mechanisms in e-government technologies.

Extensible Data Markup Languages

This course introduces the W3C recommended universal markup language for describing structured data, sharing information between programs, and creating specialized markup languages (XML dictionaries). XML-based dictionaries (e.g. RDF, RSS, MathML, XHTML, SVG) are themselves formally described in the same XML, allowing documents based on these dictionaries to be programmatically modified and validated without knowing their semantics, i.e. without knowing the semantic meaning of the elements

Master's research work, including internships and master's project (MRW)

The purpose of the MRW is to develop the ability to independently perform research work related to the solution of professional problems, necessary in the further scientific and professional activities of Master Managers and Master Marketers. MRW helps to systematise, consolidate and expand theoretical knowledge, to develop statistical methods in project management, to master the elements of independent research work.

Formalization and defense of the Master's project

The thesis is a written piece of scholarship in which it must be documented that the candidate is independently capable of applying scientific and practical methods to handle complex problems drawn from specific subject areas, including not only specific individual technical details, but also broader implications. The dissertation combines the competencies gained from research and applies them to the dissertation topic preferred in the same company as the case study and project. It provides scientific analysis and reflection that covers the full spectrum of the educational programme and the relevant scientific problem




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