ҚазРусEng
ҚазРусEng

Digital Public Administration and Services

7M04102 Digital Public Administration and Services

Profile subjects: management and business organization.

The program is aimed at training managers with new competencies for effective activity in the conditions of digital transformation of the economy and the development of the information society. The acquired competencies, including in the field of digital technologies, will allow graduates of the program to carry out professional and scientific activities in public authorities and management, municipalities, state companies and corporations, international companies, commercial organizations, implementing organizational and managerial, administrative, information and analytical, consulting, research, control and supervisory tasks, become providers of government orders for the digitalization of public administration.

Contacts

Admission Committee

(7172) 64-57-10
info@astanait.edu.kz

Mon-Fri 9:00 – 18:00

Objective of Educational Program

Training of digital transformation leaders and government managers of a new generation who are able to digitalize public services, business processes, manage digital state systems for effective activities in the context of digital transformation of the economy and the development of the information society.

List of a specialist’s positions

Career opportunities
  • Trainer;
  • Lecturer;
  • Senior lecturer;
  • Head of the organization;
  • Deputy head of the structural unit;
  • Head of the structural unit;
  • Expert of the republican center;
  • Employee of the national scientific and practical center, university.

M072 – Management and administration

Group of educational programs

Master of Economics in the educational program “7M04102 Digital Public Administration and Services”

Awarded degree

2 years

Duration of study

Learning outcomes

  • Applies knowledge of historical, philosophical and spiritual processes in modern society, approaches to solving problems arising in the course of research activities.
  • Speaks a foreign language at the necessary academic level to obtain professional information and sufficient communication skills for interpersonal communication using general, business and professional vocabulary for special purposes, business meetings and negotiations, conducting projects at the national and international level.
  • Applies the basic provisions, methodology and didactics, designs and organizes the process of content management using modern educational and communication technologies.
  • Applies the main provisions of the state and law, as well as the laws of state management, taking into account the specifics of the use of e-government, which is the basis of effective digital governance of the state.
  • Proficient in methods, legal principles and legal culture of modern management of innovative projects and digitalization, flexible approaches and tools for digitalization and digitalization project management, organizational and legal solutions and organizational and legal transformations in the process of digitalization project management.
  • Uses project management tools and methods, project structuring procedures, project cost estimates, project time and cost management, project progress monitoring, project schedule calculation.
  • Knows the basics of program management and project portfolio.
  • Applies business intelligence tools, research and analysis of business models and products in order to streamline business administration of innovative projects.
  • Conducts diagnostics and evaluation of the cost of projects; improves technological processes in order to manage the cost of the project.
  • Uses software products to perform e-government management tasks using modern approaches in the use of information technology systems integrated into project management.
  • Has the skills of managing and developing a digital transformation project management team.

Document

Program development

7M04102 Digital Public Administration and Services

Academic disciplines

Cycle of fundamental disciplines

University’s component

Foreign language (professional)

The aim of the course is to develop professional competences of specialists; to form professionally oriented communicative competence of master’s students, which allows them to integrate into international professional environment and use professional English as a means of intercultural and professional communication.

Psychology of management

The content of the course is aimed at the formation of systemic ideas about the psychological laws of management, the specifics of using social and psychological knowledge and mastering the skills of analyzing the social and psychological principles that underlie effective management.

History and philosophy of science

The content of the course is aimed at obtaining knowledge about the properties of science as a type of cognition and a socio-cultural phenomenon in its historical development by a master student; formation of system ideas about the general laws of scientific knowledge in its historical development and changing socio-cultural context.

Higher Education Pedagogy

The content of the course is aimed at acquiring knowledge about the foundations of pedagogical theory and pedagogical skills, the management of the educational process for teaching in higher education, the formation of an understanding of the main categories of pedagogy, the place, role and significance of higher education pedagogy, understanding the basic principles of modern pedagogy and methodological approaches to solving pedagogical problems of higher education.

Teaching practice

Teaching practice is a kind of practical activities of graduate students, including teaching, organization of educational activity of students, scientific and methodical work on the subject, obtaining skills in teacher’s work.

Cycle of major disciplines

University’s component

Public Policy and e-Government

The course covers modern concepts of public policy and public services. The course examines the interaction between the public and private sectors with an emphasis on e-government, ICT technologies, public values and social activity. The activation paradigm in the direction of joint management and joint creation of public services is also considered; tasks, role and competencies of civil servants in the era of e-government; citizens as co-producers and consumers (voice, choice and loyalty); opportunities (empowerment) and threats (digital divide, dissemination of publicity) of joint governance. Technologies for public services created by Taylor will be presented; social learning and feedback mechanisms in e-government technologies.

Research methodology

The discipline is aimed at developing graduate students a broad understanding of research methodology, critical reading skills of scientific literature and development of research tools.

Legal Aspects of Digitalization

The purpose of this course is to provide an overview and understanding of the basic principles of e-governance from the point of view of law and legal policy; areas of legal regulation and legislative acts of e-governance (which are related to e-governance); what regulation is necessary for e-governance, which bodies implement it, with the help of which tools (laws, regulations, licenses, decisions); what changes in law and legal policy are necessary for the introduction and/or development of e-governance.

Research practice

This module is designed to strengthen students ” research and cross-cutting skills, especially in relation to research and communication in an English language environment. The courses cover several areas of scientific skills, including scientific communication and presentation skills, theory of science, scientific methodology, and teamwork skills.

Social Innovation and Digital Transformation of Society

The discipline gives an idea of social innovations of collaborative creativity and live laboratories as platforms for their support. Students will be able to develop their competencies in the innovative development of social services and social enterprises. Modern methods of joint creation of social innovations are studied, paying special attention to live laboratories as platforms for their support. Social innovation is a solution to a social problem that is more effective, efficient and sustainable than existing solutions; value for society, not for business; involvement of groups of citizens in the framework of interrelated processes.

Cycle of fundamental disciplines

Elective component

Digital Local Public Administration

This course will allow you to immerse yourself in the study of the main issues and problems of local government and self-government. To form knowledge on the strategy of regional development and finding effective ICT solutions in the activities of local executive state bodies and local communities.

Digital Public Administration

The General Study of Governance provides a public understanding of public administration and the development of effective IT solutions in the activities of government bodies. The report, with historical, contextual and theoretical perspectives, provides a module for undergraduates of the higher discipline review and focuses on the practical impact of the theory of public administration, public management and administration.

Public policy and e-government

Digital Public Service: Studying the challenges and trends of the public service in the world and Kazakhstan and expanding the boundaries of the management of the civil service and its structural divisions. The policy of civilization of the civil service and its efficiency and effectiveness.

Marketing in the public sector

Marketing in the public sector: State marketing is the activity of state bodies aimed at meeting the needs in order to improve the quality of life of the population. Finding IT solutions to meet the needs of the population and identify new products and public services.

Audit of processes in information security

The discipline is aimed at studying the methods and procedures for auditing processes in the field of information security, including assessing the security level of information systems, identifying vulnerabilities and risks, analyzing control measures and developing measures to eliminate deficiencies and threats.

Business analytics

The course provides an opportunity to study the basics of business analytics with a focus on how data analytics used in an organization affects business performance. During the course, students will learn how data analysts describe, predict and make business decisions in specific areas of marketing, human resources, finance and operations, as well as deepen their knowledge of data collection, processing and analysis through the development of analytical thinking. The course will help to build business indicators around the correct collection and analysis, which will allow top management to make strategic decisions based on data with interpretation of the results of analysis of real data sets and relevant recommendations on business strategy.

Product Management

The course provides a comprehensive overview of the principles, strategies and skills needed to effectively manage products and bring them to market. This course also analyzes the importance of customer focus and user experience in product management, including the study of methods for collecting user feedback, conducting research and using data analytics to inform product decisions and continuous improvement. This course is designed to provide participants with the knowledge and tools necessary to successfully complete the entire product lifecycle, from idea and development to launch and promotion after product launch.

Cycle of major disciplines

Elective component

Management of the region, city and rural areas

Management of the region, city and rural areas: Studying the theory and practice of managing regional development and local self-government institutions and finding effective ways to solve problems with the help of IT technologies. Development of dashboards for data management in regions, local districts and territories. Development of a strategy for the development of regions with the help of breakthrough technologies.

Public Policy Analysis and Evaluation

Public Policy Analysis and Evaluation: This course possibly includes an overview of the main models and structures, includes analysis and evaluation of public policy, study of case studies, study to deep topics of public policy analysis both in Europe and in countries. The theoretical foundations of policy analysis, applications within the policy cycle, ideas, policy style and policy regimes will be explored in studies with examples and applications of digital policy analysis in various countries, including Kazakhstan. The course will focus on the methodological aspects of applying the concepts in policy analysis and evaluation.

Quality of public services

Acquaintance with the experience of Kazakhstan in the provision of public services, creating a platform and launching innovative projects for technology transfer in public service centers on the principle of “one window” and the development of e-government.

Innovation in the public sector

The concept of an innovative public sector requires a certain rethinking of the principles and approaches to the public administration system. We have considered the formulations of two approaches: practical (technological and managerial decisions). Practical understanding can be seen as a technological complex that becomes an intermediary between citizens and government agencies. Introduction of new elements, approaches, tools for managing the activities of the public sector. Innovations begin with changing the content of the work of the public sector and the use of the necessary, necessary tools for their evaluation.

IT Project Management

The purpose and objectives of the course are to provide training for students in the field of project management implemented in the field of creation and maintenance of information technologies. Familiarization of students with the essence and tools of project management, which allows them to make qualified decisions at different phases of the project cycle, competently perform the functions of IT project management, create a project team and build a project structure, as well as conduct an examination of project solutions.

Business process analysis

The purpose of mastering the discipline is to study the basics of process management, modeling and analysis of business processes. The objectives of the discipline are to study the theory of business processes, the principles of organization structuring, the methodology of structural analysis and modern methodologies for modeling business processes, tools used to describe business processes, the basic principles of business process analysis, as well as options for using the process approach in organization management and global trends in the development of the modeling tools market and analysis of business processes.

Management in information security

The purpose of the course is to master the methods and means of information security management by undergraduates, to ensure effective information security management of all services and activities within the framework of Service Management. In this discipline, the main types, features of the functioning and application of information security management systems are studied, a detailed overview and description of the most important security methods and models are given, as well as practical tasks solved in the field of information security.

Research work

Research work of a master's student, including internship and implementation of a master's project (NIRM)

The purpose of the NIRM is to develop the ability to independently perform research work related to solving professional tasks necessary in the further scientific and professional activities of master managers and master marketers. NIRM helps to systematize, consolidate and expand theoretical knowledge, develop statistical methods in project management, master the elements of independent research work.

Final certification

Writing and defense of master's thesis/project

The thesis is a written scholarship work in which it must be documented that the candidate is independently able to apply scientific and practical methods to handle complex tasks taken from certain subject areas, including not only specific individual technical details, but also broader implications. The dissertation combines the competencies obtained as a result of research and applies them to the topic of the dissertation preferred in the same company as the case study and the project. It provides scientific analysis and analysis covering the entire spectrum of the educational program and the corresponding scientific problem.

Additional educational programs

Passing professional certification from the Kazakhstan Project Management Association 

During the entire period of study on the Master’s degree program
IPMA certificate level D, level C