Digital Public Administration and Services

The aim of the course is to develop professional competences of specialists; to form professionally oriented communicative competence of master’s students, which allows them to integrate into international professional environment and use professional English as a means of intercultural and professional communication.

The content of the course is aimed at the formation of systemic ideas about the psychological laws of management, the specifics of using social and psychological knowledge and mastering the skills of analyzing the social and psychological principles that underlie effective management.

The content of the course is aimed at obtaining knowledge about the properties of science as a type of cognition and a socio-cultural phenomenon in its historical development by a master student; formation of system ideas about the general laws of scientific knowledge in its historical development and changing socio-cultural context.

The content of the course is aimed at acquiring knowledge about the foundations of pedagogical theory and pedagogical skills, the management of the educational process for teaching in higher education, the formation of an understanding of the main categories of pedagogy, the place, role and significance of higher education pedagogy, understanding the basic principles of modern pedagogy and methodological approaches to solving pedagogical problems of higher education.

Teaching practice is a kind of practical activities of graduate students, including teaching, organization of educational activity of students, scientific and methodical work on the subject, obtaining skills in teacher’s work.

The course covers modern concepts of public policy and public services. The course examines the interaction between the public and private sectors with an emphasis on e-government, ICT technologies, public values and social activity. The activation paradigm in the direction of joint management and joint creation of public services is also considered; tasks, role and competencies of civil servants in the era of e-government; citizens as co-producers and consumers (voice, choice and loyalty); opportunities (empowerment) and threats (digital divide, dissemination of publicity) of joint governance. Technologies for public services created by Taylor will be presented; social learning and feedback mechanisms in e-government technologies.

The discipline is aimed at developing graduate students a broad understanding of research methodology, critical reading skills of scientific literature and development of research tools.

The purpose of this course is to provide an overview and understanding of the basic principles of e-governance from the point of view of law and legal policy; areas of legal regulation and legislative acts of e-governance (which are related to e-governance); what regulation is necessary for e-governance, which bodies implement it, with the help of which tools (laws, regulations, licenses, decisions); what changes in law and legal policy are necessary for the introduction and/or development of e-governance.

This module is designed to strengthen students ” research and cross-cutting skills, especially in relation to research and communication in an English language environment. The courses cover several areas of scientific skills, including scientific communication and presentation skills, theory of science, scientific methodology, and teamwork skills.

The discipline gives an idea of social innovations of collaborative creativity and live laboratories as platforms for their support. Students will be able to develop their competencies in the innovative development of social services and social enterprises. Modern methods of joint creation of social innovations are studied, paying special attention to live laboratories as platforms for their support. Social innovation is a solution to a social problem that is more effective, efficient and sustainable than existing solutions; value for society, not for business; involvement of groups of citizens in the framework of interrelated processes.

This course will allow you to immerse yourself in the study of the main issues and problems of local government and self-government. To form knowledge on the strategy of regional development and finding effective ICT solutions in the activities of local executive state bodies and local communities.

The General Study of Governance provides a public understanding of public administration and the development of effective IT solutions in the activities of government bodies. The report, with historical, contextual and theoretical perspectives, provides a module for undergraduates of the higher discipline review and focuses on the practical impact of the theory of public administration, public management and administration.

Digital Public Service: Studying the challenges and trends of the public service in the world and Kazakhstan and expanding the boundaries of the management of the civil service and its structural divisions. The policy of civilization of the civil service and its efficiency and effectiveness.

Marketing in the public sector: State marketing is the activity of state bodies aimed at meeting the needs in order to improve the quality of life of the population. Finding IT solutions to meet the needs of the population and identify new products and public services.

The discipline is aimed at studying the methods and procedures for auditing processes in the field of information security, including assessing the security level of information systems, identifying vulnerabilities and risks, analyzing control measures and developing measures to eliminate deficiencies and threats.

The course provides an opportunity to study the basics of business analytics with a focus on how data analytics used in an organization affects business performance. During the course, students will learn how data analysts describe, predict and make business decisions in specific areas of marketing, human resources, finance and operations, as well as deepen their knowledge of data collection, processing and analysis through the development of analytical thinking. The course will help to build business indicators around the correct collection and analysis, which will allow top management to make strategic decisions based on data with interpretation of the results of analysis of real data sets and relevant recommendations on business strategy.

The course provides a comprehensive overview of the principles, strategies and skills needed to effectively manage products and bring them to market. This course also analyzes the importance of customer focus and user experience in product management, including the study of methods for collecting user feedback, conducting research and using data analytics to inform product decisions and continuous improvement. This course is designed to provide participants with the knowledge and tools necessary to successfully complete the entire product lifecycle, from idea and development to launch and promotion after product launch.